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Warranty

temperzone products are covered by one of two different Warranties:

1. 12 Months Standard Warranty - Parts & Labour (NB Labour included from 1 July 2011)
 
   - on air conditioning systems; terms and conditions

    - other products subject to General Conditions of Sale

2. 5 Year Warranty - Parts & Labour

    - available to customers with 'temperzone Approved Installer' status

    - introduced November 2004

    - coverage increased from 'Up to 22kW' to "Up to 28kW" effective 1 July 2011

    - terms & conditions
     - reasons to become a 'temperzone Approved Installer'
     - requirements to become a 'temperzone Approved Installer'

3. Spare Parts Warranty - 12 Months, Parts only - as per General Conditions of Sale 12a


HITACHI products are covered by a separate warranty.
(Units that were not purchased through temperzone may be eligible for a 12 months Parts Only warranty).


How to Make A Warranty Claim
1. Visit the site to diagnose the problem and to get the Serial No, Model No and 
    Installation date of the faulty unit. Before you do any work on the faulty unit, complete step 2.
2. Request allocation of a Temperzone Case Number by phoning 
    temperzone Customer Service at '0800 TZWARRANTY'.
3. Customer Service will discuss the problem and possible causes with you. 
    Once they have checked the validity of the claim and the unit is within warranty they 
    will issue a Case No.
4. Once you have a Case No. place a Purchase Order for the replacement parts ensuring you 
    reference the Case No. 
5. Replacement parts will be invoiced at zero cost. However, temperzone will invoice at full cost if:
a) the Case No. has not been obtained prior to sending the Purchase Order,
b) the Case No. is not referenced in the Purchase Order.
6. Retain any faulty items. Temperzone may ask for them to be returned for analysis.
7. Once the unit is repaired submit a Claim Invoice along with a temperzone Warranty Service Report
    referencing the Case No., for labour, mileage and any other items used. NB. For labour limits click here.
    Temperzone does not accept mark-ups on consumables supplied under warranty, eg refrigerant.
8. Once your Claim Invoice has been accepted and paid the faulty items may be disposed of. 
9. Temperzone Ltd retains the right to:
a) Repair or replace the units themselves or use an agent to do so.
b) Invoice the replacement part at full cost if considered necessary.
c) Re-invoice the initial replacement at full cost if the item returned as faulty is not defective.
PLEASE NOTE: A Case Number registers your claim. It does not represent automatic liability by Temperzone Ltd. Fault finding and diagnosis by temperzone is a GUIDE ONLY as fault detail provided may be incomplete. Responsibility for diagnosis remains with the Service Company


Returns Policy


Mitsubishi Heavy Industries Warranty 
MHI products, once sold by temperzone, are covered by a separate warranty. As from 1 April 2011, Mitsubishi Heavy Industries warranties are being handled through MHI's own office (ph. 0800 138 007).

More than 60 years of Temperature Control

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