General
In order for temperzone to provide good customer service for returned goods and any associated credits it is essential we obtain all the relevant information from you the customer.

Knowing your product's serial number and/or invoice number will assist us in speeding up your claim. (Note: Serial numbers are only traceable on our system for units manufactured from 2004 onwards).

Please adhere to the following requirements so we can action your request in a correct and timely manner:

Warranty Claims
Refer to Temperzone's General Conditions of Sale or separate Warranty documentation for terms and conditions.

To register your warranty claim, first complete a Warranty Claim No. Request form and fax to Temperzone, or telephone 0800 TZWARRANT (0800 899 2772). On receipt, a TZW claim number will be allocated and advised to you. This will become your reference for the claim.
Note: The issue of a claim no. is not an acceptance of any claim, purely a reference number.

All Returns
Returns must be accompanied by either:
1. Goods Return form NS220, or
   Use this form for returning goods:
   (a) wrongly purchased, or
   (b) for repair not under warranty.
   DO NOT use this form for warranty claims.
2. Warranty Item Return form NS219.
   Use this form for returning goods under warranty.

Forms must be completed in full to avoid processing delays.

Items Wrongly Ordered, or No Longer Required
Temperzone reserves the right to charge a restocking fee, normally 10% of the invoice value, with a minimum charge of $10.00 for items less than $100.00 value. Goods must be returned in resaleable condition.

Items Wrongly Supplied
Temperzone reserves the right to decline a full credit if no written, faxed or emailed order was recieved from the customer clearly defining the item ordered.

Items Returned For Chargeable Repair
Items for repair must be accompanied by an instruction as to what work is requested to be carried out and should be accompanied by a purchase order.